{ "common": { "help_button_label": { "LANGUAGE_CODE_UNSPECIFIED": "How to fix", "LANGUAGE_CODE_RU": "Как исправить", "LANGUAGE_CODE_EN": "How to fix" }, "resolution_title": { "LANGUAGE_CODE_UNSPECIFIED": "What to do", "LANGUAGE_CODE_RU": "Что сделать", "LANGUAGE_CODE_EN": "What to do" }, "prevention_title": { "LANGUAGE_CODE_UNSPECIFIED": "How to prevent the issue", "LANGUAGE_CODE_RU": "Как избежать проблемы", "LANGUAGE_CODE_EN": "How to prevent the issue" }, "close_button_label": { "LANGUAGE_CODE_UNSPECIFIED": "Close", "LANGUAGE_CODE_RU": "Закрыть", "LANGUAGE_CODE_EN": "Close" } }, "antifraud": { "reasons": { "CODE_OUTDATED_APP_VERSION": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Update the app", "LANGUAGE_CODE_RU": "Обновите приложение", "LANGUAGE_CODE_EN": "Update the app" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "This version is no longer supported. Download the latest version from Google Drive or request a link from support.", "LANGUAGE_CODE_RU": "Эта версия больше не поддерживается. Скачайте последнюю версию из Google Drive или запросите ссылку у поддержки.", "LANGUAGE_CODE_EN": "This version is no longer supported. Download the latest version from Google Drive or request a link from support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Install the latest version", "LANGUAGE_CODE_RU": "Установите последнюю версию", "LANGUAGE_CODE_EN": "Install the latest version" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Install the latest version without removing the app. Removing and reinstalling it may block access on this phone.", "LANGUAGE_CODE_RU": "Установите последнюю версию без удаления приложения. После переустановки доступ с этого телефона может быть заблокирован.", "LANGUAGE_CODE_EN": "Install the latest version without removing the app. Removing and reinstalling it may block access on this phone." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Download the latest version from Google Drive. If you do not have access or a link, contact support.", "LANGUAGE_CODE_RU": "Скачайте последнюю версию из Google Drive. Если у вас нет доступа или ссылки, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Download the latest version from Google Drive. If you do not have access or a link, contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the downloaded file and install it over the current version without removing the app.", "LANGUAGE_CODE_RU": "Откройте скачанный файл и установите его поверх текущей версии, не удаляя приложение.", "LANGUAGE_CODE_EN": "Open the downloaded file and install it over the current version without removing the app." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the app after updating. If the message remains or the update cannot be installed, do not remove the app and contact support.", "LANGUAGE_CODE_RU": "Откройте приложение после обновления. Если сообщение осталось или обновление не устанавливается, не удаляйте приложение и обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Open the app after updating. If the message remains or the update cannot be installed, do not remove the app and contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Update the app without removing the current version.", "LANGUAGE_CODE_RU": "Обновляйте приложение без удаления текущей версии.", "LANGUAGE_CODE_EN": "Update the app without removing the current version." }, { "LANGUAGE_CODE_UNSPECIFIED": "Download the app from Google Drive or from a link sent by support.", "LANGUAGE_CODE_RU": "Скачивайте приложение из Google Drive или по ссылке от поддержки.", "LANGUAGE_CODE_EN": "Download the app from Google Drive or from a link sent by support." } ] }, "CODE_UNSUPPORTED_OS": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Update your phone", "LANGUAGE_CODE_RU": "Обновите телефон", "LANGUAGE_CODE_EN": "Update your phone" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The Android version on this phone is not supported. Install an available system update or use another supported phone.", "LANGUAGE_CODE_RU": "Версия Android на этом телефоне не поддерживается. Установите доступное обновление системы или используйте другой поддерживаемый телефон.", "LANGUAGE_CODE_EN": "The Android version on this phone is not supported. Install an available system update or use another supported phone." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check for phone updates", "LANGUAGE_CODE_RU": "Проверьте обновления телефона", "LANGUAGE_CODE_EN": "Check for phone updates" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app cannot work with the current system version. If this phone no longer receives updates, you will need another supported phone.", "LANGUAGE_CODE_RU": "Приложение не может работать с текущей версией системы. Если телефон больше не получает обновления, понадобится другой поддерживаемый телефон.", "LANGUAGE_CODE_EN": "The app cannot work with the current system version. If this phone no longer receives updates, you will need another supported phone." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Charge the phone and save important personal data before updating it.", "LANGUAGE_CODE_RU": "Зарядите телефон и сохраните важные данные перед обновлением.", "LANGUAGE_CODE_EN": "Charge the phone and save important personal data before updating it." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the phone settings and install the latest available system update.", "LANGUAGE_CODE_RU": "Откройте настройки телефона и установите последнее доступное обновление системы.", "LANGUAGE_CODE_EN": "Open the phone settings and install the latest available system update." }, { "LANGUAGE_CODE_UNSPECIFIED": "If no update is available, contact support to find out which phone you can use.", "LANGUAGE_CODE_RU": "Если обновлений нет, уточните у поддержки, какой телефон можно использовать.", "LANGUAGE_CODE_EN": "If no update is available, contact support to find out which phone you can use." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Install Android updates when they become available.", "LANGUAGE_CODE_RU": "Устанавливайте обновления Android, когда они появляются.", "LANGUAGE_CODE_EN": "Install Android updates when they become available." }, { "LANGUAGE_CODE_UNSPECIFIED": "Before changing phones, make sure the new model still receives Android updates.", "LANGUAGE_CODE_RU": "Перед сменой телефона убедитесь, что новая модель получает обновления Android.", "LANGUAGE_CODE_EN": "Before changing phones, make sure the new model still receives Android updates." } ] }, "CODE_WRONG_DEVICE_TYPE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app cannot work on this device", "LANGUAGE_CODE_RU": "Приложение не работает на этом устройстве", "LANGUAGE_CODE_EN": "The app cannot work on this device" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Use a supported personal smartphone to continue.", "LANGUAGE_CODE_RU": "Чтобы продолжить, используйте поддерживаемый личный смартфон.", "LANGUAGE_CODE_EN": "Use a supported personal smartphone to continue." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Use a personal smartphone", "LANGUAGE_CODE_RU": "Используйте личный смартфон", "LANGUAGE_CODE_EN": "Use a personal smartphone" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app works only on supported personal smartphones with current Android protection.", "LANGUAGE_CODE_RU": "Приложение работает только на поддерживаемых личных смартфонах с актуальной защитой Android.", "LANGUAGE_CODE_EN": "The app works only on supported personal smartphones with current Android protection." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Open the app on a supported personal smartphone.", "LANGUAGE_CODE_RU": "Откройте приложение на поддерживаемом личном смартфоне.", "LANGUAGE_CODE_EN": "Open the app on a supported personal smartphone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Enable a screen lock and install available Android updates on that phone.", "LANGUAGE_CODE_RU": "Включите блокировку экрана и установите доступные обновления Android на этом телефоне.", "LANGUAGE_CODE_EN": "Enable a screen lock and install available Android updates on that phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "If you are already using a regular personal smartphone, contact support.", "LANGUAGE_CODE_RU": "Если вы уже используете обычный личный смартфон, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "If you are already using a regular personal smartphone, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Use the app only on your personal smartphone.", "LANGUAGE_CODE_RU": "Используйте приложение только на личном смартфоне.", "LANGUAGE_CODE_EN": "Use the app only on your personal smartphone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Before changing phones, contact support to check whether the new model is supported.", "LANGUAGE_CODE_RU": "Перед сменой телефона уточните у поддержки, подходит ли новая модель.", "LANGUAGE_CODE_EN": "Before changing phones, contact support to check whether the new model is supported." } ] }, "CODE_ROOTED_DEVICE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The phone protection was changed", "LANGUAGE_CODE_RU": "Защита телефона изменена", "LANGUAGE_CODE_EN": "The phone protection was changed" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app cannot work on a phone whose built-in protection was changed or disabled.", "LANGUAGE_CODE_RU": "Приложение не может работать на телефоне, где встроенная защита изменена или отключена.", "LANGUAGE_CODE_EN": "The app cannot work on a phone whose built-in protection was changed or disabled." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Use a phone with standard protection", "LANGUAGE_CODE_RU": "Используйте телефон со стандартной защитой", "LANGUAGE_CODE_EN": "Use a phone with standard protection" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not try to hide the changes or reset the phone just to remove this message. You may lose important data.", "LANGUAGE_CODE_RU": "Не пытайтесь скрыть изменения или сбросить телефон только ради снятия сообщения. Так можно потерять важные данные.", "LANGUAGE_CODE_EN": "Do not try to hide the changes or reset the phone just to remove this message. You may lose important data." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not install tools that promise to hide changes made to the phone.", "LANGUAGE_CODE_RU": "Не устанавливайте программы, которые обещают скрыть изменения телефона.", "LANGUAGE_CODE_EN": "Do not install tools that promise to hide changes made to the phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Use another personal phone with standard built-in protection and current Android updates.", "LANGUAGE_CODE_RU": "Используйте другой личный телефон со стандартной защитой и актуальными обновлениями Android.", "LANGUAGE_CODE_EN": "Use another personal phone with standard built-in protection and current Android updates." }, { "LANGUAGE_CODE_UNSPECIFIED": "If you did not change the phone protection, contact support.", "LANGUAGE_CODE_RU": "Если вы не меняли защиту телефона, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "If you did not change the phone protection, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not disable or change the built-in Android protection.", "LANGUAGE_CODE_RU": "Не отключайте и не изменяйте встроенную защиту Android.", "LANGUAGE_CODE_EN": "Do not disable or change the built-in Android protection." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not install tools that change protected phone settings.", "LANGUAGE_CODE_RU": "Не устанавливайте программы, которые меняют защищённые настройки телефона.", "LANGUAGE_CODE_EN": "Do not install tools that change protected phone settings." } ] }, "CODE_BLACKLISTED_SIM_STATE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "There is a problem with the SIM card", "LANGUAGE_CODE_RU": "С SIM-картой есть проблема", "LANGUAGE_CODE_EN": "There is a problem with the SIM card" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The SIM card may be missing, damaged, or restricted by the mobile operator. Access from this phone is blocked.", "LANGUAGE_CODE_RU": "SIM-карта может отсутствовать, быть повреждена или иметь ограничения оператора. Доступ с этого телефона заблокирован.", "LANGUAGE_CODE_EN": "The SIM card may be missing, damaged, or restricted by the mobile operator. Access from this phone is blocked." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the SIM card and connection", "LANGUAGE_CODE_RU": "Проверьте SIM-карту и связь", "LANGUAGE_CODE_EN": "Check the SIM card and connection" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Restoring mobile service does not remove the block by itself. Support must review access after the SIM card problem is fixed.", "LANGUAGE_CODE_RU": "Восстановление связи само по себе не снимает блокировку. После устранения проблемы с SIM-картой доступ должна проверить поддержка.", "LANGUAGE_CODE_EN": "Restoring mobile service does not remove the block by itself. Support must review access after the SIM card problem is fixed." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Make sure the SIM card is installed and the phone can detect it.", "LANGUAGE_CODE_RU": "Убедитесь, что SIM-карта установлена и телефон её видит.", "LANGUAGE_CODE_EN": "Make sure the SIM card is installed and the phone can detect it." }, { "LANGUAGE_CODE_UNSPECIFIED": "Check calls, text messages, and mobile data. If they do not work, contact your mobile operator.", "LANGUAGE_CODE_RU": "Проверьте звонки, сообщения и мобильный интернет. Если они не работают, обратитесь к оператору.", "LANGUAGE_CODE_EN": "Check calls, text messages, and mobile data. If they do not work, contact your mobile operator." }, { "LANGUAGE_CODE_UNSPECIFIED": "After fixing the SIM card problem, contact support about the phone block.", "LANGUAGE_CODE_RU": "После устранения проблемы с SIM-картой обратитесь в поддержку по поводу блокировки телефона.", "LANGUAGE_CODE_EN": "After fixing the SIM card problem, contact support about the phone block." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep your personal SIM card active.", "LANGUAGE_CODE_RU": "Следите, чтобы личная SIM-карта оставалась активной.", "LANGUAGE_CODE_EN": "Keep your personal SIM card active." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not move the SIM card between phones unless necessary.", "LANGUAGE_CODE_RU": "Не переставляйте SIM-карту между телефонами без необходимости.", "LANGUAGE_CODE_EN": "Do not move the SIM card between phones unless necessary." } ] }, "CODE_INVALID_SIM_STATE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The SIM card is not ready", "LANGUAGE_CODE_RU": "SIM-карта не готова к работе", "LANGUAGE_CODE_EN": "The SIM card is not ready" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The phone cannot use the SIM card yet. Unlock it and check the mobile connection.", "LANGUAGE_CODE_RU": "Телефон пока не может использовать SIM-карту. Разблокируйте её и проверьте мобильную связь.", "LANGUAGE_CODE_EN": "The phone cannot use the SIM card yet. Unlock it and check the mobile connection." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the SIM card", "LANGUAGE_CODE_RU": "Проверьте SIM-карту", "LANGUAGE_CODE_EN": "Check the SIM card" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "This can happen after the phone starts, while it is waiting for the SIM card code, or during a temporary mobile operator problem.", "LANGUAGE_CODE_RU": "Такое бывает после включения телефона, при запросе кода SIM-карты или во время временной проблемы у оператора.", "LANGUAGE_CODE_EN": "This can happen after the phone starts, while it is waiting for the SIM card code, or during a temporary mobile operator problem." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Enter the SIM card code if the phone asks for it.", "LANGUAGE_CODE_RU": "Введите код SIM-карты, если телефон его запрашивает.", "LANGUAGE_CODE_EN": "Enter the SIM card code if the phone asks for it." }, { "LANGUAGE_CODE_UNSPECIFIED": "Check that calls, text messages, and mobile data work.", "LANGUAGE_CODE_RU": "Проверьте, работают ли звонки, сообщения и мобильный интернет.", "LANGUAGE_CODE_EN": "Check that calls, text messages, and mobile data work." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the connection does not return, contact your mobile operator. Open the app again after service is restored.", "LANGUAGE_CODE_RU": "Если связь не появилась, обратитесь к оператору. После восстановления связи снова откройте приложение.", "LANGUAGE_CODE_EN": "If the connection does not return, contact your mobile operator. Open the app again after service is restored." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not disable or remove the SIM card while using the app.", "LANGUAGE_CODE_RU": "Не отключайте и не вынимайте SIM-карту во время работы.", "LANGUAGE_CODE_EN": "Do not disable or remove the SIM card while using the app." }, { "LANGUAGE_CODE_UNSPECIFIED": "After restarting the phone, wait for mobile service before opening the app.", "LANGUAGE_CODE_RU": "После перезапуска телефона дождитесь появления мобильной связи перед открытием приложения.", "LANGUAGE_CODE_EN": "After restarting the phone, wait for mobile service before opening the app." } ] }, "CODE_TRADER_BANNED_FOR_SCAM": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The account is blocked because of suspicious activity", "LANGUAGE_CODE_RU": "Аккаунт заблокирован из-за подозрительных действий", "LANGUAGE_CODE_EN": "The account is blocked because of suspicious activity" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Support needs to check which actions were performed by you.", "LANGUAGE_CODE_RU": "Поддержке нужно проверить, какие действия выполняли вы.", "LANGUAGE_CODE_EN": "Support needs to check which actions were performed by you." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Review recent activity", "LANGUAGE_CODE_RU": "Проверьте последние действия", "LANGUAGE_CODE_EN": "Review recent activity" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Suspicion does not mean a violation has been confirmed. Do not try to bypass the block on another phone.", "LANGUAGE_CODE_RU": "Подозрение ещё не означает, что нарушение подтвердилось. Не пытайтесь обойти блокировку с другого телефона.", "LANGUAGE_CODE_EN": "Suspicion does not mean a violation has been confirmed. Do not try to bypass the block on another phone." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not repeat the action that was followed by the block.", "LANGUAGE_CODE_RU": "Не повторяйте действие, после которого появилась блокировка.", "LANGUAGE_CODE_EN": "Do not repeat the action that was followed by the block." }, { "LANGUAGE_CODE_UNSPECIFIED": "Think about recent actions and note any that you do not recognize.", "LANGUAGE_CODE_RU": "Вспомните последние действия и отметьте те, которые вам незнакомы.", "LANGUAGE_CODE_EN": "Think about recent actions and note any that you do not recognize." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support and describe what happened.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку и опишите ситуацию.", "LANGUAGE_CODE_EN": "Contact support and describe what happened." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Use the account only yourself.", "LANGUAGE_CODE_RU": "Пользуйтесь аккаунтом только самостоятельно.", "LANGUAGE_CODE_EN": "Use the account only yourself." }, { "LANGUAGE_CODE_UNSPECIFIED": "Never share passwords or one-time codes.", "LANGUAGE_CODE_RU": "Никому не сообщайте пароль и одноразовые коды.", "LANGUAGE_CODE_EN": "Never share passwords or one-time codes." } ] }, "CODE_TRADER_BANNED_TEMPORARILY": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The account is temporarily blocked", "LANGUAGE_CODE_RU": "Аккаунт временно заблокирован", "LANGUAGE_CODE_EN": "The account is temporarily blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Contact support to find out the reason, the expected duration, and whether you need to do anything.", "LANGUAGE_CODE_RU": "Уточните у поддержки причину, срок и нужные действия.", "LANGUAGE_CODE_EN": "Contact support to find out the reason, the expected duration, and whether you need to do anything." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Find out when access may return", "LANGUAGE_CODE_RU": "Узнайте, когда доступ может вернуться", "LANGUAGE_CODE_EN": "Find out when access may return" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Repeated sign-in attempts and another phone will not make the block end sooner.", "LANGUAGE_CODE_RU": "Повторные попытки входа и другой телефон не ускорят снятие блокировки.", "LANGUAGE_CODE_EN": "Repeated sign-in attempts and another phone will not make the block end sooner." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Ask why the account is blocked and whether you need to do anything.", "LANGUAGE_CODE_RU": "Уточните причину блокировки и нужно ли что-то сделать.", "LANGUAGE_CODE_EN": "Ask why the account is blocked and whether you need to do anything." }, { "LANGUAGE_CODE_UNSPECIFIED": "Wait for the time given or for a reply before trying again.", "LANGUAGE_CODE_RU": "Дождитесь указанного срока или ответа перед новой попыткой.", "LANGUAGE_CODE_EN": "Wait for the time given or for a reply before trying again." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Follow the service rules.", "LANGUAGE_CODE_RU": "Соблюдайте правила сервиса.", "LANGUAGE_CODE_EN": "Follow the service rules." }, { "LANGUAGE_CODE_UNSPECIFIED": "Respond to support requests, but never share passwords or one-time codes.", "LANGUAGE_CODE_RU": "Отвечайте на запросы поддержки, но не сообщайте пароли и одноразовые коды.", "LANGUAGE_CODE_EN": "Respond to support requests, but never share passwords or one-time codes." } ] }, "CODE_TRADER_BANNED_FOR_PROLONGED_INACTIVITY": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The account was blocked after a long break", "LANGUAGE_CODE_RU": "Аккаунт заблокирован после долгого перерыва", "LANGUAGE_CODE_EN": "The account was blocked after a long break" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The account has not been used for a long time. Contact support to find out whether access can be restored.", "LANGUAGE_CODE_RU": "Аккаунтом давно не пользовались. Уточните у поддержки, можно ли восстановить доступ.", "LANGUAGE_CODE_EN": "The account has not been used for a long time. Contact support to find out whether access can be restored." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Confirm that the account belongs to you", "LANGUAGE_CODE_RU": "Подтвердите, что аккаунт ваш", "LANGUAGE_CODE_EN": "Confirm that the account belongs to you" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "After a long break, support may need to complete an additional account check.", "LANGUAGE_CODE_RU": "После долгого перерыва поддержке может понадобиться дополнительная проверка аккаунта.", "LANGUAGE_CODE_EN": "After a long break, support may need to complete an additional account check." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support when you last used the account.", "LANGUAGE_CODE_RU": "Сообщите, когда вы в последний раз пользовались аккаунтом.", "LANGUAGE_CODE_EN": "Tell support when you last used the account." }, { "LANGUAGE_CODE_UNSPECIFIED": "Complete the requested check and wait for the decision.", "LANGUAGE_CODE_RU": "Пройдите проверку по инструкции и дождитесь решения.", "LANGUAGE_CODE_EN": "Complete the requested check and wait for the decision." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep your account contact details up to date.", "LANGUAGE_CODE_RU": "Следите, чтобы контактные данные аккаунта оставались актуальными.", "LANGUAGE_CODE_EN": "Keep your account contact details up to date." }, { "LANGUAGE_CODE_UNSPECIFIED": "Before a long break, ask support whether you need to take any steps to keep access.", "LANGUAGE_CODE_RU": "Перед долгим перерывом уточните у поддержки, нужно ли что-то сделать для сохранения доступа.", "LANGUAGE_CODE_EN": "Before a long break, ask support whether you need to take any steps to keep access." } ] }, "CODE_TRADER_BANNED_FOR_SEQUENTIAL_DEVICE_FAILS": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Several phones did not pass the check", "LANGUAGE_CODE_RU": "Несколько телефонов не прошли проверку", "LANGUAGE_CODE_EN": "Several phones did not pass the check" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The account is blocked after several failed phone checks. Do not try another phone.", "LANGUAGE_CODE_RU": "После нескольких неудачных проверок телефонов аккаунт заблокирован. Не пробуйте ещё один телефон.", "LANGUAGE_CODE_EN": "The account is blocked after several failed phone checks. Do not try another phone." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Stop new attempts", "LANGUAGE_CODE_RU": "Остановите новые попытки", "LANGUAGE_CODE_EN": "Stop new attempts" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "First resolve the problems with the phones already used. A new installation may add another failed check.", "LANGUAGE_CODE_RU": "Сначала разберитесь с уже использованными телефонами. Новая установка может добавить ещё одну неудачную проверку.", "LANGUAGE_CODE_EN": "First resolve the problems with the phones already used. A new installation may add another failed check." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not sign in on another phone or reinstall the app.", "LANGUAGE_CODE_RU": "Не входите с другого телефона и не переустанавливайте приложение.", "LANGUAGE_CODE_EN": "Do not sign in on another phone or reinstall the app." }, { "LANGUAGE_CODE_UNSPECIFIED": "Recall which phones had errors and in what order.", "LANGUAGE_CODE_RU": "Вспомните, на каких телефонах появлялись ошибки и в каком порядке.", "LANGUAGE_CODE_EN": "Recall which phones had errors and in what order." }, { "LANGUAGE_CODE_UNSPECIFIED": "Give this information to support and follow the instructions.", "LANGUAGE_CODE_RU": "Передайте эту информацию поддержке и следуйте инструкции.", "LANGUAGE_CODE_EN": "Give this information to support and follow the instructions." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Resolve the problem on one phone before trying another.", "LANGUAGE_CODE_RU": "Сначала устраняйте проблему на одном телефоне.", "LANGUAGE_CODE_EN": "Resolve the problem on one phone before trying another." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before moving access to another phone.", "LANGUAGE_CODE_RU": "Перед переносом доступа на другой телефон обращайтесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before moving access to another phone." } ] }, "CODE_TRADER_BANNED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The account is blocked", "LANGUAGE_CODE_RU": "Аккаунт заблокирован", "LANGUAGE_CODE_EN": "The account is blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The account cannot be used. Contact support to find out what to do next.", "LANGUAGE_CODE_RU": "Работа с аккаунтом недоступна. Обратитесь в поддержку, чтобы узнать, что делать дальше.", "LANGUAGE_CODE_EN": "The account cannot be used. Contact support to find out what to do next." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Ask support about the block", "LANGUAGE_CODE_RU": "Уточните причину блокировки", "LANGUAGE_CODE_EN": "Ask support about the block" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Changing phones or reinstalling the app will not remove an account block.", "LANGUAGE_CODE_RU": "Смена телефона или переустановка приложения не снимет блокировку аккаунта.", "LANGUAGE_CODE_EN": "Changing phones or reinstalling the app will not remove an account block." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support when the message appeared and what you were doing before it appeared.", "LANGUAGE_CODE_RU": "Сообщите, когда появилось сообщение и что вы делали перед этим.", "LANGUAGE_CODE_EN": "Tell support when the message appeared and what you were doing before it appeared." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not keep trying to sign in while you wait for a reply.", "LANGUAGE_CODE_RU": "Не повторяйте попытки входа, пока ждёте ответа.", "LANGUAGE_CODE_EN": "Do not keep trying to sign in while you wait for a reply." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not share access to your account with other people.", "LANGUAGE_CODE_RU": "Не передавайте другим людям доступ к аккаунту.", "LANGUAGE_CODE_EN": "Do not share access to your account with other people." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support immediately about actions you do not recognize.", "LANGUAGE_CODE_RU": "Сразу сообщайте поддержке о действиях, которые совершали не вы.", "LANGUAGE_CODE_EN": "Tell support immediately about actions you do not recognize." } ] }, "CODE_ADMIN_BLOCK_OTHER": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Access from this phone is blocked", "LANGUAGE_CODE_RU": "Доступ с этого телефона заблокирован", "LANGUAGE_CODE_EN": "Access from this phone is blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The reason is not available in the app. Contact support.", "LANGUAGE_CODE_RU": "Причина не указана в приложении. Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "The reason is not available in the app. Contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Ask about the block", "LANGUAGE_CODE_RU": "Уточните причину блокировки", "LANGUAGE_CODE_EN": "Ask about the block" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not change phones or reinstall the app until support replies.", "LANGUAGE_CODE_RU": "Не меняйте телефон и не переустанавливайте приложение до ответа поддержки.", "LANGUAGE_CODE_EN": "Do not change phones or reinstall the app until support replies." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support when the block appeared and what you were doing before it appeared.", "LANGUAGE_CODE_RU": "Сообщите, когда появилась блокировка и что вы делали перед этим.", "LANGUAGE_CODE_EN": "Tell support when the block appeared and what you were doing before it appeared." }, { "LANGUAGE_CODE_UNSPECIFIED": "Wait for instructions before trying to sign in again.", "LANGUAGE_CODE_RU": "Дождитесь инструкции перед новой попыткой входа.", "LANGUAGE_CODE_EN": "Wait for instructions before trying to sign in again." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Follow the service rules.", "LANGUAGE_CODE_RU": "Соблюдайте правила сервиса.", "LANGUAGE_CODE_EN": "Follow the service rules." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not share access to your account with other people.", "LANGUAGE_CODE_RU": "Не передавайте другим людям доступ к аккаунту.", "LANGUAGE_CODE_EN": "Do not share access to your account with other people." } ] }, "CODE_TRADER_BANNED_BY_ADMIN": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The account is blocked", "LANGUAGE_CODE_RU": "Аккаунт заблокирован", "LANGUAGE_CODE_EN": "The account is blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Access was restricted manually. Contact support to find out the reason and what to do next.", "LANGUAGE_CODE_RU": "Доступ ограничен вручную. Уточните у поддержки причину и дальнейшие действия.", "LANGUAGE_CODE_EN": "Access was restricted manually. Contact support to find out the reason and what to do next." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Contact support", "LANGUAGE_CODE_RU": "Обратитесь в поддержку", "LANGUAGE_CODE_EN": "Contact support" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The block applies to the account. Changing phones or reinstalling the app will not help.", "LANGUAGE_CODE_RU": "Блокировка относится к аккаунту. Другой телефон или переустановка приложения не помогут.", "LANGUAGE_CODE_EN": "The block applies to the account. Changing phones or reinstalling the app will not help." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support when the block appeared.", "LANGUAGE_CODE_RU": "Сообщите, когда появилась блокировка.", "LANGUAGE_CODE_EN": "Tell support when the block appeared." }, { "LANGUAGE_CODE_UNSPECIFIED": "Wait for a reply before trying to sign in again.", "LANGUAGE_CODE_RU": "Дождитесь ответа перед новой попыткой входа.", "LANGUAGE_CODE_EN": "Wait for a reply before trying to sign in again." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Follow the service rules.", "LANGUAGE_CODE_RU": "Соблюдайте правила сервиса.", "LANGUAGE_CODE_EN": "Follow the service rules." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not share access to your account with other people.", "LANGUAGE_CODE_RU": "Не передавайте другим людям доступ к аккаунту.", "LANGUAGE_CODE_EN": "Do not share access to your account with other people." } ] }, "CODE_ADMIN_BLOCK_SCAM": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Access from this phone is blocked", "LANGUAGE_CODE_RU": "Доступ с этого телефона заблокирован", "LANGUAGE_CODE_EN": "Access from this phone is blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Some activity looked unusual. Contact support so the situation can be reviewed.", "LANGUAGE_CODE_RU": "Некоторые действия показались необычными. Обратитесь в поддержку, чтобы разобраться в ситуации.", "LANGUAGE_CODE_EN": "Some activity looked unusual. Contact support so the situation can be reviewed." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Review recent activity", "LANGUAGE_CODE_RU": "Проверьте последние действия", "LANGUAGE_CODE_EN": "Review recent activity" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The block remains while the situation is reviewed. Reinstalling the app or changing phones will not remove it.", "LANGUAGE_CODE_RU": "Блокировка действует на время проверки. Переустановка приложения или смена телефона её не снимет.", "LANGUAGE_CODE_EN": "The block remains while the situation is reviewed. Reinstalling the app or changing phones will not remove it." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not repeat the action that was followed by this message.", "LANGUAGE_CODE_RU": "Не повторяйте действие, после которого появилось сообщение.", "LANGUAGE_CODE_EN": "Do not repeat the action that was followed by this message." }, { "LANGUAGE_CODE_UNSPECIFIED": "Think about recent actions and note any that you did not perform.", "LANGUAGE_CODE_RU": "Вспомните последние действия и отметьте те, которые выполняли не вы.", "LANGUAGE_CODE_EN": "Think about recent actions and note any that you did not perform." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support and describe what happened.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку и опишите ситуацию.", "LANGUAGE_CODE_EN": "Contact support and describe what happened." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not let other people use your phone or account.", "LANGUAGE_CODE_RU": "Не передавайте другим людям телефон и доступ к аккаунту.", "LANGUAGE_CODE_EN": "Do not let other people use your phone or account." }, { "LANGUAGE_CODE_UNSPECIFIED": "Never share passwords or one-time codes.", "LANGUAGE_CODE_RU": "Никому не сообщайте пароль и одноразовые коды.", "LANGUAGE_CODE_EN": "Never share passwords or one-time codes." } ] }, "CODE_INVALID_APP_VERSION": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app version could not be identified", "LANGUAGE_CODE_RU": "Не удалось определить версию приложения", "LANGUAGE_CODE_EN": "The app version could not be identified" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Install the latest version over the current one. Download it from Google Drive or request a link from support.", "LANGUAGE_CODE_RU": "Установите последнюю версию поверх текущей. Скачайте её из Google Drive или запросите ссылку у поддержки.", "LANGUAGE_CODE_EN": "Install the latest version over the current one. Download it from Google Drive or request a link from support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Update the app without removing it", "LANGUAGE_CODE_RU": "Обновите приложение без удаления", "LANGUAGE_CODE_EN": "Update the app without removing it" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app could not identify the installed version. Do not remove it: reinstalling may block access on this phone.", "LANGUAGE_CODE_RU": "Приложение не смогло определить установленную версию. Не удаляйте его: после переустановки доступ с этого телефона может быть заблокирован.", "LANGUAGE_CODE_EN": "The app could not identify the installed version. Do not remove it: reinstalling may block access on this phone." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Download the latest version from Google Drive or request a link from support.", "LANGUAGE_CODE_RU": "Скачайте последнюю версию из Google Drive или запросите ссылку у поддержки.", "LANGUAGE_CODE_EN": "Download the latest version from Google Drive or request a link from support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Install the downloaded version over the current one without removing the app or clearing its data.", "LANGUAGE_CODE_RU": "Установите скачанную версию поверх текущей, не удаляя приложение и не очищая его данные.", "LANGUAGE_CODE_EN": "Install the downloaded version over the current one without removing the app or clearing its data." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the update cannot be installed or the message remains, stop and contact support.", "LANGUAGE_CODE_RU": "Если обновление не устанавливается или сообщение осталось, остановитесь и обратитесь в поддержку.", "LANGUAGE_CODE_EN": "If the update cannot be installed or the message remains, stop and contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Download the app from Google Drive or from a link sent by support.", "LANGUAGE_CODE_RU": "Скачивайте приложение из Google Drive или по ссылке от поддержки.", "LANGUAGE_CODE_EN": "Download the app from Google Drive or from a link sent by support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Update the app without removing it. Contact support before reinstalling.", "LANGUAGE_CODE_RU": "Обновляйте приложение без удаления. Перед переустановкой обращайтесь в поддержку.", "LANGUAGE_CODE_EN": "Update the app without removing it. Contact support before reinstalling." } ] }, "CODE_PING_TIMEOUT": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app lost connection to the service", "LANGUAGE_CODE_RU": "Приложение потеряло связь с сервисом", "LANGUAGE_CODE_EN": "The app lost connection to the service" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app has not sent the phone status for some time. Check the internet connection and keep the app open.", "LANGUAGE_CODE_RU": "Приложение давно не передавало состояние телефона. Проверьте интернет и оставьте приложение открытым.", "LANGUAGE_CODE_EN": "The app has not sent the phone status for some time. Check the internet connection and keep the app open." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Restore the connection", "LANGUAGE_CODE_RU": "Восстановите связь", "LANGUAGE_CODE_EN": "Restore the connection" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The connection may stop because of unstable internet or phone settings that limit the app.", "LANGUAGE_CODE_RU": "Связь может прерваться из-за нестабильного интернета или настроек телефона, которые ограничивают приложение.", "LANGUAGE_CODE_EN": "The connection may stop because of unstable internet or phone settings that limit the app." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Connect to a stable internet connection.", "LANGUAGE_CODE_RU": "Подключитесь к стабильному интернету.", "LANGUAGE_CODE_EN": "Connect to a stable internet connection." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the app and keep it on screen.", "LANGUAGE_CODE_RU": "Откройте приложение и оставьте его на экране.", "LANGUAGE_CODE_EN": "Open the app and keep it on screen." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the message remains, check that the phone is not limiting the app, then contact support.", "LANGUAGE_CODE_RU": "Если сообщение осталось, проверьте, не ограничивает ли телефон работу приложения, затем обратитесь в поддержку.", "LANGUAGE_CODE_EN": "If the message remains, check that the phone is not limiting the app, then contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not close the app while it is working.", "LANGUAGE_CODE_RU": "Не закрывайте приложение во время работы.", "LANGUAGE_CODE_EN": "Do not close the app while it is working." }, { "LANGUAGE_CODE_UNSPECIFIED": "Allow the app to run without battery restrictions.", "LANGUAGE_CODE_RU": "Разрешите приложению работать без ограничений заряда.", "LANGUAGE_CODE_EN": "Allow the app to run without battery restrictions." } ] }, "CODE_APP_CLOSED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app was closed", "LANGUAGE_CODE_RU": "Приложение было закрыто", "LANGUAGE_CODE_EN": "The app was closed" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app stopped sending the phone status. Keep it open to continue.", "LANGUAGE_CODE_RU": "Приложение перестало передавать состояние телефона. Оставьте его открытым, чтобы продолжить.", "LANGUAGE_CODE_EN": "The app stopped sending the phone status. Keep it open to continue." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Keep the app open", "LANGUAGE_CODE_RU": "Оставьте приложение открытым", "LANGUAGE_CODE_EN": "Keep the app open" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not switch to other apps or lock the screen until the current action is complete.", "LANGUAGE_CODE_RU": "Не переключайтесь на другие приложения и не блокируйте экран до завершения текущего действия.", "LANGUAGE_CODE_EN": "Do not switch to other apps or lock the screen until the current action is complete." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Open the app and keep it on screen.", "LANGUAGE_CODE_RU": "Откройте приложение и оставьте его на экране.", "LANGUAGE_CODE_EN": "Open the app and keep it on screen." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the phone closes the app again, turn off battery restrictions for it.", "LANGUAGE_CODE_RU": "Если телефон снова закрывает приложение, отключите для него ограничения заряда.", "LANGUAGE_CODE_EN": "If the phone closes the app again, turn off battery restrictions for it." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the message remains, contact support.", "LANGUAGE_CODE_RU": "Если сообщение осталось, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "If the message remains, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not force close the app while it is working.", "LANGUAGE_CODE_RU": "Не закрывайте приложение принудительно во время работы.", "LANGUAGE_CODE_EN": "Do not force close the app while it is working." }, { "LANGUAGE_CODE_UNSPECIFIED": "Charge the phone and close unused apps before an important action.", "LANGUAGE_CODE_RU": "Перед важным действием зарядите телефон и закройте лишние приложения.", "LANGUAGE_CODE_EN": "Charge the phone and close unused apps before an important action." } ] }, "CODE_TOKEN_DEACTIVATED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app was reinstalled", "LANGUAGE_CODE_RU": "Приложение было переустановлено", "LANGUAGE_CODE_EN": "The app was reinstalled" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "After reinstalling, the app temporarily cannot confirm its connection to this phone.", "LANGUAGE_CODE_RU": "После переустановки временно не удаётся подтвердить связь приложения с этим телефоном.", "LANGUAGE_CODE_EN": "After reinstalling, the app temporarily cannot confirm its connection to this phone." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "What to do after reinstalling", "LANGUAGE_CODE_RU": "Что делать после переустановки", "LANGUAGE_CODE_EN": "What to do after reinstalling" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not reinstall the app again. Connect the phone to stable internet and open the app. If the message remains, contact support.", "LANGUAGE_CODE_RU": "Не переустанавливайте приложение снова. Подключите телефон к стабильному интернету и откройте приложение. Если сообщение осталось, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Do not reinstall the app again. Connect the phone to stable internet and open the app. If the message remains, contact support." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not remove the app again or clear its data.", "LANGUAGE_CODE_RU": "Не удаляйте приложение снова и не очищайте его данные.", "LANGUAGE_CODE_EN": "Do not remove the app again or clear its data." }, { "LANGUAGE_CODE_UNSPECIFIED": "Connect to a stable internet connection, open the app, and keep it on screen.", "LANGUAGE_CODE_RU": "Подключитесь к стабильному интернету, откройте приложение и оставьте его на экране.", "LANGUAGE_CODE_EN": "Connect to a stable internet connection, open the app, and keep it on screen." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the message remains, contact support and say that the app was reinstalled before it appeared.", "LANGUAGE_CODE_RU": "Если сообщение осталось, обратитесь в поддержку и сообщите, что перед этим приложение переустановили.", "LANGUAGE_CODE_EN": "If the message remains, contact support and say that the app was reinstalled before it appeared." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Install new versions over the current app without removing it first.", "LANGUAGE_CODE_RU": "Устанавливайте новые версии поверх текущего приложения, не удаляя его заранее.", "LANGUAGE_CODE_EN": "Install new versions over the current app without removing it first." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before reinstalling the app or changing phones.", "LANGUAGE_CODE_RU": "Перед переустановкой приложения или сменой телефона обращайтесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before reinstalling the app or changing phones." } ] }, "CODE_ANTIFRAUD_PING_ABUSE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The phone lost connection too often", "LANGUAGE_CODE_RU": "Связь с телефоном прерывалась слишком часто", "LANGUAGE_CODE_EN": "The phone lost connection too often" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Access is blocked after repeated connection losses. Check the internet connection and contact support.", "LANGUAGE_CODE_RU": "После повторных разрывов связи доступ заблокирован. Проверьте интернет и обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Access is blocked after repeated connection losses. Check the internet connection and contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Fix the connection losses", "LANGUAGE_CODE_RU": "Устраните разрывы связи", "LANGUAGE_CODE_EN": "Fix the connection losses" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Unstable internet, closing the app, or phone battery restrictions can interrupt the connection. Fixing the cause does not remove the block by itself.", "LANGUAGE_CODE_RU": "Связь может прерываться из-за нестабильного интернета, закрытия приложения или ограничений заряда. Исправление причины само по себе не снимает блокировку.", "LANGUAGE_CODE_EN": "Unstable internet, closing the app, or phone battery restrictions can interrupt the connection. Fixing the cause does not remove the block by itself." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not reinstall the app or keep trying to sign in.", "LANGUAGE_CODE_RU": "Не переустанавливайте приложение и не повторяйте попытки входа.", "LANGUAGE_CODE_EN": "Do not reinstall the app or keep trying to sign in." }, { "LANGUAGE_CODE_UNSPECIFIED": "Check the internet connection and allow the app to run without battery restrictions.", "LANGUAGE_CODE_RU": "Проверьте интернет и разрешите приложению работать без ограничений заряда.", "LANGUAGE_CODE_EN": "Check the internet connection and allow the app to run without battery restrictions." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support and say when the connection losses started.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку и сообщите, когда начались разрывы связи.", "LANGUAGE_CODE_EN": "Contact support and say when the connection losses started." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Use a stable internet connection.", "LANGUAGE_CODE_RU": "Используйте устойчивое интернет-соединение.", "LANGUAGE_CODE_EN": "Use a stable internet connection." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not close the app or restart the phone unless necessary while working.", "LANGUAGE_CODE_RU": "Не закрывайте приложение и не перезапускайте телефон без необходимости во время работы.", "LANGUAGE_CODE_EN": "Do not close the app or restart the phone unless necessary while working." } ] }, "CODE_ANTIFRAUD_NETWORK_ABUSE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The network changed or disconnected too often", "LANGUAGE_CODE_RU": "Сеть слишком часто менялась или отключалась", "LANGUAGE_CODE_EN": "The network changed or disconnected too often" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Access from this phone is blocked after repeated internet connection problems.", "LANGUAGE_CODE_RU": "После повторных проблем с интернетом доступ с этого телефона заблокирован.", "LANGUAGE_CODE_EN": "Access from this phone is blocked after repeated internet connection problems." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Use one stable connection", "LANGUAGE_CODE_RU": "Выберите стабильное соединение", "LANGUAGE_CODE_EN": "Use one stable connection" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Connect to one reliable network. Restoring the connection does not remove the block by itself.", "LANGUAGE_CODE_RU": "Подключитесь к одной надёжной сети. Восстановление связи само по себе не снимает блокировку.", "LANGUAGE_CODE_EN": "Connect to one reliable network. Restoring the connection does not remove the block by itself." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not switch repeatedly between Wi-Fi and mobile data.", "LANGUAGE_CODE_RU": "Не переключайтесь многократно между Wi-Fi и мобильным интернетом.", "LANGUAGE_CODE_EN": "Do not switch repeatedly between Wi-Fi and mobile data." }, { "LANGUAGE_CODE_UNSPECIFIED": "Turn off apps that change or redirect the phone connection.", "LANGUAGE_CODE_RU": "Отключите приложения, которые меняют или перенаправляют соединение.", "LANGUAGE_CODE_EN": "Turn off apps that change or redirect the phone connection." }, { "LANGUAGE_CODE_UNSPECIFIED": "Connect to one network and contact support.", "LANGUAGE_CODE_RU": "Подключитесь к одной сети и обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Connect to one network and contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Use a stable network while working.", "LANGUAGE_CODE_RU": "Используйте устойчивую сеть во время работы.", "LANGUAGE_CODE_EN": "Use a stable network while working." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not turn the connection on and off repeatedly.", "LANGUAGE_CODE_RU": "Не включайте и не отключайте связь много раз подряд.", "LANGUAGE_CODE_EN": "Do not turn the connection on and off repeatedly." } ] }, "CODE_ANTIFRAUD_SIM_ABUSE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The SIM card changed too often", "LANGUAGE_CODE_RU": "SIM-карта слишком часто менялась", "LANGUAGE_CODE_EN": "The SIM card changed too often" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The phone reported repeated SIM card changes or disconnections. Access is blocked.", "LANGUAGE_CODE_RU": "Телефон несколько раз сообщал о смене или отключении SIM-карты. Доступ заблокирован.", "LANGUAGE_CODE_EN": "The phone reported repeated SIM card changes or disconnections. Access is blocked." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Keep one active SIM card in the phone", "LANGUAGE_CODE_RU": "Оставьте одну активную SIM-карту", "LANGUAGE_CODE_EN": "Keep one active SIM card in the phone" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not move or disable the SIM card again. Support must review the block even after the SIM card is working.", "LANGUAGE_CODE_RU": "Не переставляйте и не отключайте SIM-карту снова. Даже после восстановления её работы блокировку должна проверить поддержка.", "LANGUAGE_CODE_EN": "Do not move or disable the SIM card again. Support must review the block even after the SIM card is working." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep one active personal SIM card in the phone.", "LANGUAGE_CODE_RU": "Оставьте в телефоне одну активную личную SIM-карту.", "LANGUAGE_CODE_EN": "Keep one active personal SIM card in the phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Check calls, text messages, and mobile data.", "LANGUAGE_CODE_RU": "Проверьте звонки, сообщения и мобильный интернет.", "LANGUAGE_CODE_EN": "Check calls, text messages, and mobile data." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support and mention a recent SIM card or phone change.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку и сообщите о недавней замене SIM-карты или телефона.", "LANGUAGE_CODE_EN": "Contact support and mention a recent SIM card or phone change." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not move the SIM card between phones unless necessary.", "LANGUAGE_CODE_RU": "Не переставляйте SIM-карту между телефонами без необходимости.", "LANGUAGE_CODE_EN": "Do not move the SIM card between phones unless necessary." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before changing the SIM card or phone.", "LANGUAGE_CODE_RU": "Перед заменой SIM-карты или телефона обращайтесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before changing the SIM card or phone." } ] }, "CODE_ANTIFRAUD_GEO_ANOMALY": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The location and internet connection do not match", "LANGUAGE_CODE_RU": "Местоположение и интернет не совпадают", "LANGUAGE_CODE_EN": "The location and internet connection do not match" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app received conflicting information. Access from this phone is blocked.", "LANGUAGE_CODE_RU": "Приложение получило противоречивые данные. Доступ с этого телефона заблокирован.", "LANGUAGE_CODE_EN": "The app received conflicting information. Access from this phone is blocked." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the location and connection", "LANGUAGE_CODE_RU": "Проверьте местоположение и соединение", "LANGUAGE_CODE_EN": "Check the location and connection" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "This can happen after travelling, changing networks often, or using VPN. Turning these services off does not remove the block by itself.", "LANGUAGE_CODE_RU": "Такое бывает после поездки, частой смены сети или при включённом VPN. Отключение этих сервисов само по себе не снимает блокировку.", "LANGUAGE_CODE_EN": "This can happen after travelling, changing networks often, or using VPN. Turning these services off does not remove the block by itself." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Turn off VPN and apps that change the phone location.", "LANGUAGE_CODE_RU": "Отключите VPN и приложения, которые меняют местоположение.", "LANGUAGE_CODE_EN": "Turn off VPN and apps that change the phone location." }, { "LANGUAGE_CODE_UNSPECIFIED": "Turn on automatic date, time, and time zone settings.", "LANGUAGE_CODE_RU": "Включите автоматические дату, время и часовой пояс.", "LANGUAGE_CODE_EN": "Turn on automatic date, time, and time zone settings." }, { "LANGUAGE_CODE_UNSPECIFIED": "Connect to your usual network and contact support.", "LANGUAGE_CODE_RU": "Подключитесь к привычной сети и обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Connect to your usual network and contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not use VPN or location-changing apps while using the app.", "LANGUAGE_CODE_RU": "Не используйте VPN и приложения для смены местоположения во время работы.", "LANGUAGE_CODE_EN": "Do not use VPN or location-changing apps while using the app." }, { "LANGUAGE_CODE_UNSPECIFIED": "After travelling, wait for the phone to update its time zone and location.", "LANGUAGE_CODE_RU": "После поездки дождитесь, пока телефон обновит часовой пояс и местоположение.", "LANGUAGE_CODE_EN": "After travelling, wait for the phone to update its time zone and location." } ] }, "CODE_ANTIFRAUD_FIREBASE_TOKEN_ABUSE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app appeared as a new installation too often", "LANGUAGE_CODE_RU": "Приложение слишком часто определялось как новая установка", "LANGUAGE_CODE_EN": "The app appeared as a new installation too often" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "This can happen after repeated reinstalls or clearing the app data. Access from this phone is blocked.", "LANGUAGE_CODE_RU": "Такое бывает после повторных переустановок или очистки данных. Доступ с этого телефона заблокирован.", "LANGUAGE_CODE_EN": "This can happen after repeated reinstalls or clearing the app data. Access from this phone is blocked." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Keep the current installation", "LANGUAGE_CODE_RU": "Сохраните текущую установку", "LANGUAGE_CODE_EN": "Keep the current installation" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not remove the app again or clear its data. Another reinstall will not remove the block.", "LANGUAGE_CODE_RU": "Не удаляйте приложение снова и не очищайте его данные. Новая переустановка не снимет блокировку.", "LANGUAGE_CODE_EN": "Do not remove the app again or clear its data. Another reinstall will not remove the block." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep the app installed on this phone.", "LANGUAGE_CODE_RU": "Оставьте приложение установленным на этом телефоне.", "LANGUAGE_CODE_EN": "Keep the app installed on this phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Connect the phone to a stable internet connection.", "LANGUAGE_CODE_RU": "Подключите телефон к стабильному интернету.", "LANGUAGE_CODE_EN": "Connect the phone to a stable internet connection." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support and mention any reinstalls, cleared data, or phone changes.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку и сообщите о переустановках, очистке данных или смене телефона.", "LANGUAGE_CODE_EN": "Contact support and mention any reinstalls, cleared data, or phone changes." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Install new versions over the current app without removing it first.", "LANGUAGE_CODE_RU": "Устанавливайте новые версии поверх текущего приложения, не удаляя его заранее.", "LANGUAGE_CODE_EN": "Install new versions over the current app without removing it first." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before reinstalling the app, clearing its data, or changing phones.", "LANGUAGE_CODE_RU": "Перед переустановкой, очисткой данных или сменой телефона обращайтесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before reinstalling the app, clearing its data, or changing phones." } ] }, "CODE_ANTIFRAUD_NOTIFICATION_PRIVACY_MODE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Show notification text", "LANGUAGE_CODE_RU": "Покажите текст уведомлений", "LANGUAGE_CODE_EN": "Show notification text" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "This phone hides notification content. The app cannot verify transactions, so access from this phone is blocked.", "LANGUAGE_CODE_RU": "Телефон скрывает содержимое уведомлений. Приложение не может проверить операции, поэтому доступ с этого телефона заблокирован.", "LANGUAGE_CODE_EN": "This phone hides notification content. The app cannot verify transactions, so access from this phone is blocked." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Turn off notification hiding", "LANGUAGE_CODE_RU": "Отключите скрытие уведомлений", "LANGUAGE_CODE_EN": "Turn off notification hiding" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Allow the app to see the full text of incoming notifications. After changing the setting, contact support: access will not be restored automatically.", "LANGUAGE_CODE_RU": "Разрешите приложению видеть полный текст входящих уведомлений. После изменения настроек обратитесь в поддержку: доступ не восстановится автоматически.", "LANGUAGE_CODE_EN": "Allow the app to see the full text of incoming notifications. After changing the setting, contact support: access will not be restored automatically." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Open the notification settings on your phone.", "LANGUAGE_CODE_RU": "Откройте настройки уведомлений на телефоне.", "LANGUAGE_CODE_EN": "Open the notification settings on your phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Turn off privacy mode and allow full notification content to be shown.", "LANGUAGE_CODE_RU": "Отключите режим конфиденциальности и разрешите показывать содержимое уведомлений полностью.", "LANGUAGE_CODE_EN": "Turn off privacy mode and allow full notification content to be shown." }, { "LANGUAGE_CODE_UNSPECIFIED": "Return to the app and contact support to check access. Do not uninstall the app or clear its data.", "LANGUAGE_CODE_RU": "Вернитесь в приложение и обратитесь в поддержку, чтобы проверить доступ. Не удаляйте приложение и не очищайте его данные.", "LANGUAGE_CODE_EN": "Return to the app and contact support to check access. Do not uninstall the app or clear its data." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep notification content visible while you use the app.", "LANGUAGE_CODE_RU": "Не скрывайте содержимое уведомлений, пока используете приложение.", "LANGUAGE_CODE_EN": "Keep notification content visible while you use the app." }, { "LANGUAGE_CODE_UNSPECIFIED": "Check your notification settings after updating your phone.", "LANGUAGE_CODE_RU": "После обновления телефона проверьте настройки уведомлений.", "LANGUAGE_CODE_EN": "Check your notification settings after updating your phone." } ] }, "CODE_BLOCKED_BY_ANTIFRAUD": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Access from this phone is blocked", "LANGUAGE_CODE_RU": "Доступ с этого телефона заблокирован", "LANGUAGE_CODE_EN": "Access from this phone is blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The exact reason cannot be shown in the app. Contact support.", "LANGUAGE_CODE_RU": "Точную причину нельзя показать в приложении. Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "The exact reason cannot be shown in the app. Contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Ask about the block", "LANGUAGE_CODE_RU": "Уточните причину блокировки", "LANGUAGE_CODE_EN": "Ask about the block" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not reinstall the app or keep trying to sign in while support reviews the situation.", "LANGUAGE_CODE_RU": "Не переустанавливайте приложение и не повторяйте попытки входа, пока поддержка проверяет ситуацию.", "LANGUAGE_CODE_EN": "Do not reinstall the app or keep trying to sign in while support reviews the situation." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support when the message appeared and what you were doing before it appeared.", "LANGUAGE_CODE_RU": "Сообщите, когда появилось сообщение и что вы делали перед этим.", "LANGUAGE_CODE_EN": "Tell support when the message appeared and what you were doing before it appeared." }, { "LANGUAGE_CODE_UNSPECIFIED": "Keep the app and its data unchanged until you receive instructions.", "LANGUAGE_CODE_RU": "Не меняйте приложение и его данные до получения инструкции.", "LANGUAGE_CODE_EN": "Keep the app and its data unchanged until you receive instructions." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not share your phone or account access with other people.", "LANGUAGE_CODE_RU": "Не передавайте другим людям телефон и доступ к аккаунту.", "LANGUAGE_CODE_EN": "Do not share your phone or account access with other people." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before reinstalling the app or changing phones.", "LANGUAGE_CODE_RU": "Перед переустановкой приложения или сменой телефона обращайтесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before reinstalling the app or changing phones." } ] }, "CODE_CACHE_WAS_CLEARED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app data was removed", "LANGUAGE_CODE_RU": "Данные приложения удалены", "LANGUAGE_CODE_EN": "The app data was removed" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "After the data was cleared, the app could no longer confirm this phone. Access is blocked.", "LANGUAGE_CODE_RU": "После очистки данных приложение больше не может подтвердить этот телефон. Доступ заблокирован.", "LANGUAGE_CODE_EN": "After the data was cleared, the app could no longer confirm this phone. Access is blocked." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Do not remove the data again", "LANGUAGE_CODE_RU": "Не удаляйте данные снова", "LANGUAGE_CODE_EN": "Do not remove the data again" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Clearing the data again or reinstalling the app will not remove the block. Keep the current installation and contact support.", "LANGUAGE_CODE_RU": "Повторная очистка данных или переустановка не снимет блокировку. Сохраните текущую установку и обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Clearing the data again or reinstalling the app will not remove the block. Keep the current installation and contact support." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not clear the app data or reinstall the app.", "LANGUAGE_CODE_RU": "Не очищайте данные приложения и не переустанавливайте его.", "LANGUAGE_CODE_EN": "Do not clear the app data or reinstall the app." }, { "LANGUAGE_CODE_UNSPECIFIED": "Turn off automatic data cleaning for the app if it is enabled.", "LANGUAGE_CODE_RU": "Отключите автоматическую очистку данных для приложения, если она включена.", "LANGUAGE_CODE_EN": "Turn off automatic data cleaning for the app if it is enabled." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support and follow the instructions you receive.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку и следуйте полученной инструкции.", "LANGUAGE_CODE_EN": "Contact support and follow the instructions you receive." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not clear the app data in the phone settings.", "LANGUAGE_CODE_RU": "Не очищайте данные приложения в настройках телефона.", "LANGUAGE_CODE_EN": "Do not clear the app data in the phone settings." }, { "LANGUAGE_CODE_UNSPECIFIED": "Exclude the app from automatic cleaning tools.", "LANGUAGE_CODE_RU": "Исключите приложение из программ автоматической очистки.", "LANGUAGE_CODE_EN": "Exclude the app from automatic cleaning tools." } ] }, "CODE_BLOCKED_BY_ADMIN": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Access from this phone is blocked", "LANGUAGE_CODE_RU": "Доступ с этого телефона заблокирован", "LANGUAGE_CODE_EN": "Access from this phone is blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The reason is not available in the app. Contact support.", "LANGUAGE_CODE_RU": "Причина не указана в приложении. Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "The reason is not available in the app. Contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Ask about the block", "LANGUAGE_CODE_RU": "Уточните причину блокировки", "LANGUAGE_CODE_EN": "Ask about the block" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not change phones or reinstall the app until support replies.", "LANGUAGE_CODE_RU": "Не меняйте телефон и не переустанавливайте приложение до ответа поддержки.", "LANGUAGE_CODE_EN": "Do not change phones or reinstall the app until support replies." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support when the block appeared and what you were doing before it appeared.", "LANGUAGE_CODE_RU": "Сообщите, когда появилась блокировка и что вы делали перед этим.", "LANGUAGE_CODE_EN": "Tell support when the block appeared and what you were doing before it appeared." }, { "LANGUAGE_CODE_UNSPECIFIED": "Wait for instructions before trying to sign in again.", "LANGUAGE_CODE_RU": "Дождитесь инструкции перед новой попыткой входа.", "LANGUAGE_CODE_EN": "Wait for instructions before trying to sign in again." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Follow the service rules.", "LANGUAGE_CODE_RU": "Соблюдайте правила сервиса.", "LANGUAGE_CODE_EN": "Follow the service rules." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not share access to your account with other people.", "LANGUAGE_CODE_RU": "Не передавайте другим людям доступ к аккаунту.", "LANGUAGE_CODE_EN": "Do not share access to your account with other people." } ] }, "CODE_LOW_BATTERY": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Charge the phone", "LANGUAGE_CODE_RU": "Зарядите телефон", "LANGUAGE_CODE_EN": "Charge the phone" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app requires at least {minBatteryLevel}% battery charge.", "LANGUAGE_CODE_RU": "Для работы приложения нужен заряд не ниже {minBatteryLevel}%.", "LANGUAGE_CODE_EN": "The app requires at least {minBatteryLevel}% battery charge." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Connect the phone to power", "LANGUAGE_CODE_RU": "Подключите телефон к зарядке", "LANGUAGE_CODE_EN": "Connect the phone to power" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "When the battery is low, the phone may stop the app before the current action is complete.", "LANGUAGE_CODE_RU": "При низком заряде телефон может остановить приложение до завершения текущего действия.", "LANGUAGE_CODE_EN": "When the battery is low, the phone may stop the app before the current action is complete." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Connect the phone to a charger.", "LANGUAGE_CODE_RU": "Подключите телефон к зарядке.", "LANGUAGE_CODE_EN": "Connect the phone to a charger." }, { "LANGUAGE_CODE_UNSPECIFIED": "Wait until the battery reaches {minBatteryLevel}%.", "LANGUAGE_CODE_RU": "Дождитесь, когда заряд достигнет {minBatteryLevel}%.", "LANGUAGE_CODE_EN": "Wait until the battery reaches {minBatteryLevel}%." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the app and keep it on screen. If the message remains, contact support.", "LANGUAGE_CODE_RU": "Откройте приложение и оставьте его на экране. Если сообщение осталось, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Open the app and keep it on screen. If the message remains, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Charge the phone before starting work.", "LANGUAGE_CODE_RU": "Заряжайте телефон перед началом работы.", "LANGUAGE_CODE_EN": "Charge the phone before starting work." }, { "LANGUAGE_CODE_UNSPECIFIED": "Keep the phone connected to power during important actions when the battery is low.", "LANGUAGE_CODE_RU": "Не отключайте зарядку во время важных действий при низком заряде.", "LANGUAGE_CODE_EN": "Keep the phone connected to power during important actions when the battery is low." } ] }, "CODE_BAD_NETWORK_CONNECTION": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The internet connection is unstable", "LANGUAGE_CODE_RU": "Интернет работает нестабильно", "LANGUAGE_CODE_EN": "The internet connection is unstable" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The connection keeps dropping, so the app cannot continue.", "LANGUAGE_CODE_RU": "Связь часто прерывается, поэтому приложение не может продолжить работу.", "LANGUAGE_CODE_EN": "The connection keeps dropping, so the app cannot continue." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Connect to stable internet", "LANGUAGE_CODE_RU": "Подключитесь к стабильному интернету", "LANGUAGE_CODE_EN": "Connect to stable internet" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Choose one reliable connection and do not switch networks while the app checks the phone.", "LANGUAGE_CODE_RU": "Выберите одно надёжное соединение и не переключайте сеть, пока приложение проверяет телефон.", "LANGUAGE_CODE_EN": "Choose one reliable connection and do not switch networks while the app checks the phone." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Check whether websites or other apps can access the internet.", "LANGUAGE_CODE_RU": "Проверьте, открываются ли сайты или другие приложения.", "LANGUAGE_CODE_EN": "Check whether websites or other apps can access the internet." }, { "LANGUAGE_CODE_UNSPECIFIED": "Connect to a network with a stable signal.", "LANGUAGE_CODE_RU": "Подключитесь к сети с устойчивым сигналом.", "LANGUAGE_CODE_EN": "Connect to a network with a stable signal." }, { "LANGUAGE_CODE_UNSPECIFIED": "Return to the app and keep it open. If the message remains, contact support.", "LANGUAGE_CODE_RU": "Вернитесь в приложение и оставьте его открытым. Если сообщение осталось, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Return to the app and keep it open. If the message remains, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Use a stable internet connection while working.", "LANGUAGE_CODE_RU": "Используйте устойчивое интернет-соединение во время работы.", "LANGUAGE_CODE_EN": "Use a stable internet connection while working." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not switch between Wi-Fi and mobile data during an action.", "LANGUAGE_CODE_RU": "Не переключайтесь между Wi-Fi и мобильным интернетом во время действия.", "LANGUAGE_CODE_EN": "Do not switch between Wi-Fi and mobile data during an action." } ] }, "CODE_REQUIRED_PERMISSION_NOT_GRANTED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The app needs permission", "LANGUAGE_CODE_RU": "Приложению не хватает разрешения", "LANGUAGE_CODE_EN": "The app needs permission" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "A required permission is disabled in the phone settings.", "LANGUAGE_CODE_RU": "В настройках телефона отключён доступ, без которого приложение не может работать.", "LANGUAGE_CODE_EN": "A required permission is disabled in the phone settings." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Enable the required permission", "LANGUAGE_CODE_RU": "Включите нужное разрешение", "LANGUAGE_CODE_EN": "Enable the required permission" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Open the app settings and enable the permission that the app requested.", "LANGUAGE_CODE_RU": "Откройте настройки приложения и включите доступ, который оно запрашивало.", "LANGUAGE_CODE_EN": "Open the app settings and enable the permission that the app requested." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Open the phone settings.", "LANGUAGE_CODE_RU": "Откройте настройки телефона.", "LANGUAGE_CODE_EN": "Open the phone settings." }, { "LANGUAGE_CODE_UNSPECIFIED": "Select the app, open its permissions, and enable the disabled permission.", "LANGUAGE_CODE_RU": "Выберите приложение, откройте раздел разрешений и включите отключённый доступ.", "LANGUAGE_CODE_EN": "Select the app, open its permissions, and enable the disabled permission." }, { "LANGUAGE_CODE_UNSPECIFIED": "Return to the app. If it is not clear which permission is required, contact support.", "LANGUAGE_CODE_RU": "Вернитесь в приложение. Если непонятно, какое разрешение нужно, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Return to the app. If it is not clear which permission is required, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep the permissions required by the app enabled.", "LANGUAGE_CODE_RU": "Не отключайте разрешения, необходимые приложению.", "LANGUAGE_CODE_EN": "Keep the permissions required by the app enabled." }, { "LANGUAGE_CODE_UNSPECIFIED": "After an Android update, check the permissions if the app requests them again.", "LANGUAGE_CODE_RU": "После обновления Android проверяйте разрешения, если приложение снова их запросит.", "LANGUAGE_CODE_EN": "After an Android update, check the permissions if the app requests them again." } ] }, "CODE_BLACKLISTED_APPLICATION": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "A harmful app was found on the phone", "LANGUAGE_CODE_RU": "На телефоне найдено опасное приложение", "LANGUAGE_CODE_EN": "A harmful app was found on the phone" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Another app may interfere with account protection. Access from this phone is blocked.", "LANGUAGE_CODE_RU": "Другое приложение может мешать защите аккаунта. Доступ с этого телефона заблокирован.", "LANGUAGE_CODE_EN": "Another app may interfere with account protection. Access from this phone is blocked." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the installed apps", "LANGUAGE_CODE_RU": "Проверьте установленные приложения", "LANGUAGE_CODE_EN": "Check the installed apps" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "Do not remove apps at random. If you do not know which app caused the problem, contact support first.", "LANGUAGE_CODE_RU": "Не удаляйте приложения наугад. Если вы не знаете причину, сначала обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Do not remove apps at random. If you do not know which app caused the problem, contact support first." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Think about which apps were installed shortly before this message appeared.", "LANGUAGE_CODE_RU": "Вспомните, какие приложения вы установили незадолго до появления сообщения.", "LANGUAGE_CODE_EN": "Think about which apps were installed shortly before this message appeared." }, { "LANGUAGE_CODE_UNSPECIFIED": "Remove an app only if you know that it caused the problem.", "LANGUAGE_CODE_RU": "Удалите приложение только в том случае, если точно знаете, что оно вызвало проблему.", "LANGUAGE_CODE_EN": "Remove an app only if you know that it caused the problem." }, { "LANGUAGE_CODE_UNSPECIFIED": "After removing it, or if the cause is unknown, contact support. The block is not removed automatically.", "LANGUAGE_CODE_RU": "После удаления или если причина неизвестна обратитесь в поддержку. Блокировка не снимается автоматически.", "LANGUAGE_CODE_EN": "After removing it, or if the cause is unknown, contact support. The block is not removed automatically." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Install apps only from sources you trust.", "LANGUAGE_CODE_RU": "Устанавливайте приложения только из источников, которым доверяете.", "LANGUAGE_CODE_EN": "Install apps only from sources you trust." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not give apps access that they do not need.", "LANGUAGE_CODE_RU": "Не давайте приложениям доступ, который не нужен для их работы.", "LANGUAGE_CODE_EN": "Do not give apps access that they do not need." } ] } }, "reason_statuses": { "CODE_OUTDATED_APP_VERSION": [ "STATUS_DEACTIVATED" ], "CODE_INVALID_APP_VERSION": [ "STATUS_DEACTIVATED" ], "CODE_UNSUPPORTED_OS": [ "STATUS_DEACTIVATED" ], "CODE_WRONG_DEVICE_TYPE": [ "STATUS_BLOCKED" ], "CODE_ROOTED_DEVICE": [ "STATUS_BLOCKED" ], "CODE_BLACKLISTED_SIM_STATE": [ "STATUS_BLOCKED" ], "CODE_INVALID_SIM_STATE": [ "STATUS_DEACTIVATED" ], "CODE_TRADER_BANNED": [ "STATUS_BLOCKED" ], "CODE_TRADER_BANNED_BY_ADMIN": [ "STATUS_BLOCKED" ], "CODE_TRADER_BANNED_FOR_SCAM": [ "STATUS_BLOCKED" ], "CODE_TRADER_BANNED_TEMPORARILY": [ "STATUS_BLOCKED" ], "CODE_TRADER_BANNED_FOR_PROLONGED_INACTIVITY": [ "STATUS_BLOCKED" ], "CODE_TRADER_BANNED_FOR_SEQUENTIAL_DEVICE_FAILS": [ "STATUS_BLOCKED" ], "CODE_ADMIN_BLOCK_OTHER": [ "STATUS_BLOCKED" ], "CODE_ADMIN_BLOCK_SCAM": [ "STATUS_BLOCKED" ], "CODE_PING_TIMEOUT": [ "STATUS_DEACTIVATED" ], "CODE_APP_CLOSED": [ "STATUS_DEACTIVATED" ], "CODE_TOKEN_DEACTIVATED": [ "STATUS_DEACTIVATED" ], "CODE_ANTIFRAUD_PING_ABUSE": [ "STATUS_BLOCKED" ], "CODE_ANTIFRAUD_NETWORK_ABUSE": [ "STATUS_BLOCKED" ], "CODE_ANTIFRAUD_SIM_ABUSE": [ "STATUS_BLOCKED" ], "CODE_ANTIFRAUD_GEO_ANOMALY": [ "STATUS_BLOCKED" ], "CODE_ANTIFRAUD_FIREBASE_TOKEN_ABUSE": [ "STATUS_BLOCKED" ], "CODE_ANTIFRAUD_NOTIFICATION_PRIVACY_MODE": [ "STATUS_BLOCKED" ], "CODE_BLOCKED_BY_ANTIFRAUD": [ "STATUS_BLOCKED" ], "CODE_CACHE_WAS_CLEARED": [ "STATUS_BLOCKED" ], "CODE_BLOCKED_BY_ADMIN": [ "STATUS_BLOCKED" ], "CODE_LOW_BATTERY": [ "STATUS_DEACTIVATED" ], "CODE_BAD_NETWORK_CONNECTION": [ "STATUS_DEACTIVATED" ], "CODE_REQUIRED_PERMISSION_NOT_GRANTED": [ "STATUS_DEACTIVATED" ], "CODE_BLACKLISTED_APPLICATION": [ "STATUS_BLOCKED" ] }, "status_fallbacks": { "STATUS_BLOCKED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Access is blocked", "LANGUAGE_CODE_RU": "Доступ заблокирован", "LANGUAGE_CODE_EN": "Access is blocked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The reason cannot be shown right now. Do not reinstall the app and contact support.", "LANGUAGE_CODE_RU": "Причину сейчас нельзя показать. Не переустанавливайте приложение и обратитесь в поддержку.", "LANGUAGE_CODE_EN": "The reason cannot be shown right now. Do not reinstall the app and contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Ask about the reason", "LANGUAGE_CODE_RU": "Уточните причину", "LANGUAGE_CODE_EN": "Ask about the reason" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The next steps depend on the result of the review. Keep the app unchanged while you wait for a reply.", "LANGUAGE_CODE_RU": "Дальнейшие действия зависят от результата проверки. Пока ждёте ответ, не меняйте приложение и его данные.", "LANGUAGE_CODE_EN": "The next steps depend on the result of the review. Keep the app unchanged while you wait for a reply." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support.", "LANGUAGE_CODE_RU": "Обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Tell support when the message appeared and what you were doing before it appeared.", "LANGUAGE_CODE_RU": "Сообщите, когда появилось сообщение и что вы делали перед этим.", "LANGUAGE_CODE_EN": "Tell support when the message appeared and what you were doing before it appeared." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not reinstall the app or keep trying to sign in while you wait for a reply.", "LANGUAGE_CODE_RU": "Не переустанавливайте приложение и не повторяйте попытки входа, пока ждёте ответа.", "LANGUAGE_CODE_EN": "Do not reinstall the app or keep trying to sign in while you wait for a reply." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before reinstalling the app or changing phones.", "LANGUAGE_CODE_RU": "Перед переустановкой приложения или сменой телефона обращайтесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before reinstalling the app or changing phones." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not share your phone or account access with other people.", "LANGUAGE_CODE_RU": "Не передавайте другим людям телефон и доступ к аккаунту.", "LANGUAGE_CODE_EN": "Do not share your phone or account access with other people." } ] }, "STATUS_DEACTIVATED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The phone is temporarily not ready", "LANGUAGE_CODE_RU": "Телефон временно не готов к работе", "LANGUAGE_CODE_EN": "The phone is temporarily not ready" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Check the internet connection, battery, SIM card, app permissions, and available updates.", "LANGUAGE_CODE_RU": "Проверьте интернет, заряд, SIM-карту, разрешения приложения и доступные обновления.", "LANGUAGE_CODE_EN": "Check the internet connection, battery, SIM card, app permissions, and available updates." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the main requirements", "LANGUAGE_CODE_RU": "Проверьте основные условия", "LANGUAGE_CODE_EN": "Check the main requirements" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The exact cause could not be identified. Start with steps that do not remove the app or its data.", "LANGUAGE_CODE_RU": "Точную причину определить не удалось. Начните с действий, которые не удаляют приложение и его данные.", "LANGUAGE_CODE_EN": "The exact cause could not be identified. Start with steps that do not remove the app or its data." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Connect to stable internet and charge the phone.", "LANGUAGE_CODE_RU": "Подключитесь к стабильному интернету и зарядите телефон.", "LANGUAGE_CODE_EN": "Connect to stable internet and charge the phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Check the SIM card, app permissions, Android updates, and the latest app version in Google Drive or through support.", "LANGUAGE_CODE_RU": "Проверьте SIM-карту, разрешения приложения, обновления Android и последнюю версию приложения в Google Drive или у поддержки.", "LANGUAGE_CODE_EN": "Check the SIM card, app permissions, Android updates, and the latest app version in Google Drive or through support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the app and keep it on screen. If the message remains, contact support.", "LANGUAGE_CODE_RU": "Откройте приложение и оставьте его на экране. Если сообщение осталось, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Open the app and keep it on screen. If the message remains, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep the phone charged, connected, and ready to use with an active SIM card.", "LANGUAGE_CODE_RU": "Поддерживайте заряд и связь и оставляйте активную SIM-карту в телефоне.", "LANGUAGE_CODE_EN": "Keep the phone charged, connected, and ready to use with an active SIM card." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not clear the app data or interrupt updates.", "LANGUAGE_CODE_RU": "Не очищайте данные приложения и не прерывайте обновления.", "LANGUAGE_CODE_EN": "Do not clear the app data or interrupt updates." } ] }, "STATUS_UNSPECIFIED": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "The phone could not be checked", "LANGUAGE_CODE_RU": "Не удалось проверить телефон", "LANGUAGE_CODE_EN": "The phone could not be checked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "It is not possible to tell whether the phone is ready right now. Check the internet connection and try again.", "LANGUAGE_CODE_RU": "Сейчас нельзя определить, готов ли телефон к работе. Проверьте интернет и попробуйте снова.", "LANGUAGE_CODE_EN": "It is not possible to tell whether the phone is ready right now. Check the internet connection and try again." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Try again", "LANGUAGE_CODE_RU": "Попробуйте ещё раз", "LANGUAGE_CODE_EN": "Try again" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "A temporary internet or service problem may have interrupted the check. Do not remove the app or its data.", "LANGUAGE_CODE_RU": "Проверку могла прервать временная проблема с интернетом или сервисом. Не удаляйте приложение и его данные.", "LANGUAGE_CODE_EN": "A temporary internet or service problem may have interrupted the check. Do not remove the app or its data." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Check the internet connection and tap Repeat.", "LANGUAGE_CODE_RU": "Проверьте интернет и нажмите «Повторить».", "LANGUAGE_CODE_EN": "Check the internet connection and tap Repeat." }, { "LANGUAGE_CODE_UNSPECIFIED": "If that does not help, close the app normally and open it again.", "LANGUAGE_CODE_RU": "Если это не помогло, закройте приложение обычным способом и откройте снова.", "LANGUAGE_CODE_EN": "If that does not help, close the app normally and open it again." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the message remains, contact support.", "LANGUAGE_CODE_RU": "Если сообщение осталось, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "If the message remains, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Use a stable internet connection when opening the app.", "LANGUAGE_CODE_RU": "Открывайте приложение при стабильном интернете.", "LANGUAGE_CODE_EN": "Use a stable internet connection when opening the app." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not interrupt app or Android updates.", "LANGUAGE_CODE_RU": "Не прерывайте обновления приложения или Android.", "LANGUAGE_CODE_EN": "Do not interrupt app or Android updates." } ] } }, "request_failure": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Access could not be checked", "LANGUAGE_CODE_RU": "Не удалось проверить доступ", "LANGUAGE_CODE_EN": "Access could not be checked" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app could not load the current access status. Check the internet connection and try again.", "LANGUAGE_CODE_RU": "Приложение не получило данные о текущем состоянии доступа. Проверьте интернет и попробуйте снова.", "LANGUAGE_CODE_EN": "The app could not load the current access status. Check the internet connection and try again." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the connection", "LANGUAGE_CODE_RU": "Проверьте соединение", "LANGUAGE_CODE_EN": "Check the connection" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The problem may be caused by the internet connection or a temporary service outage.", "LANGUAGE_CODE_RU": "Причиной может быть интернет или временная недоступность сервиса.", "LANGUAGE_CODE_EN": "The problem may be caused by the internet connection or a temporary service outage." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Check that the internet works, then tap Repeat.", "LANGUAGE_CODE_RU": "Проверьте, работает ли интернет, затем нажмите «Повторить».", "LANGUAGE_CODE_EN": "Check that the internet works, then tap Repeat." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the message remains, wait a few minutes and try again.", "LANGUAGE_CODE_RU": "Если сообщение осталось, подождите несколько минут и попробуйте ещё раз.", "LANGUAGE_CODE_EN": "If the message remains, wait a few minutes and try again." }, { "LANGUAGE_CODE_UNSPECIFIED": "If that does not help, contact support and say when the error appeared.", "LANGUAGE_CODE_RU": "Если это не помогло, обратитесь в поддержку и сообщите, когда появилась ошибка.", "LANGUAGE_CODE_EN": "If that does not help, contact support and say when the error appeared." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Open the app with a stable internet connection.", "LANGUAGE_CODE_RU": "Открывайте приложение при стабильном интернете.", "LANGUAGE_CODE_EN": "Open the app with a stable internet connection." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not switch networks while the app is starting.", "LANGUAGE_CODE_RU": "Не переключайте сеть во время запуска приложения.", "LANGUAGE_CODE_EN": "Do not switch networks while the app is starting." } ] } }, "verification": { "issues": { "VERIFICATION_ISSUE_NETWORK_UNAVAILABLE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't connect", "LANGUAGE_CODE_RU": "Не удалось подключиться", "LANGUAGE_CODE_EN": "Couldn't connect" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Check your internet connection and try again.", "LANGUAGE_CODE_RU": "Проверьте интернет и попробуйте ещё раз.", "LANGUAGE_CODE_EN": "Check your internet connection and try again." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check your connection", "LANGUAGE_CODE_RU": "Проверьте подключение", "LANGUAGE_CODE_EN": "Check your connection" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app needs a stable internet connection to continue. Even a brief interruption may stop the check.", "LANGUAGE_CODE_RU": "Чтобы продолжить, приложению нужен стабильный интернет. Даже короткий разрыв связи может остановить проверку.", "LANGUAGE_CODE_EN": "The app needs a stable internet connection to continue. Even a brief interruption may stop the check." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Turn on mobile data or connect to a reliable Wi-Fi network.", "LANGUAGE_CODE_RU": "Включите мобильный интернет или подключитесь к надёжной сети Wi-Fi.", "LANGUAGE_CODE_EN": "Turn on mobile data or connect to a reliable Wi-Fi network." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open a website or another app to make sure the internet works.", "LANGUAGE_CODE_RU": "Откройте любой сайт или другое приложение и убедитесь, что интернет работает.", "LANGUAGE_CODE_EN": "Open a website or another app to make sure the internet works." }, { "LANGUAGE_CODE_UNSPECIFIED": "Return to the app and tap Retry. If the message appears again, contact support.", "LANGUAGE_CODE_RU": "Вернитесь в приложение и нажмите «Повторить». Если сообщение появится снова, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Return to the app and tap Retry. If the message appears again, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Open the app with a stable internet connection.", "LANGUAGE_CODE_RU": "Запускайте приложение при стабильном интернет-соединении.", "LANGUAGE_CODE_EN": "Open the app with a stable internet connection." }, { "LANGUAGE_CODE_UNSPECIFIED": "During the check, do not enable airplane mode or switch between mobile data and Wi-Fi.", "LANGUAGE_CODE_RU": "Во время проверки не включайте авиарежим и не переключайтесь между мобильной сетью и Wi-Fi.", "LANGUAGE_CODE_EN": "During the check, do not enable airplane mode or switch between mobile data and Wi-Fi." } ] }, "VERIFICATION_ISSUE_CONFIGURATION_UNAVAILABLE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't load app settings", "LANGUAGE_CODE_RU": "Не удалось загрузить настройки", "LANGUAGE_CODE_EN": "Couldn't load app settings" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Check your connection and try again in a few minutes.", "LANGUAGE_CODE_RU": "Проверьте интернет и повторите попытку через несколько минут.", "LANGUAGE_CODE_EN": "Check your connection and try again in a few minutes." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Load the settings again", "LANGUAGE_CODE_RU": "Загрузите настройки ещё раз", "LANGUAGE_CODE_EN": "Load the settings again" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app needs these settings to continue. The download may have stopped because the connection dropped or the service was temporarily unavailable.", "LANGUAGE_CODE_RU": "Без этих настроек приложение не может продолжить запуск. Загрузка могла остановиться из-за разрыва связи или временной проблемы на стороне сервиса.", "LANGUAGE_CODE_EN": "The app needs these settings to continue. The download may have stopped because the connection dropped or the service was temporarily unavailable." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Make sure the internet works by opening a website or another app.", "LANGUAGE_CODE_RU": "Убедитесь, что интернет работает: откройте любой сайт или другое приложение.", "LANGUAGE_CODE_EN": "Make sure the internet works by opening a website or another app." }, { "LANGUAGE_CODE_UNSPECIFIED": "Close the app, wait a few minutes, then open it again.", "LANGUAGE_CODE_RU": "Закройте приложение, подождите несколько минут и откройте его снова.", "LANGUAGE_CODE_EN": "Close the app, wait a few minutes, then open it again." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the message appears again, contact support. Do not remove or reinstall the app.", "LANGUAGE_CODE_RU": "Если сообщение повторится, обратитесь в поддержку. Не удаляйте и не переустанавливайте приложение.", "LANGUAGE_CODE_EN": "If the message appears again, contact support. Do not remove or reinstall the app." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Do not switch networks while the app is loading its settings.", "LANGUAGE_CODE_RU": "Не меняйте сеть, пока приложение загружает настройки.", "LANGUAGE_CODE_EN": "Do not switch networks while the app is loading its settings." }, { "LANGUAGE_CODE_UNSPECIFIED": "Wait for the app to finish starting before closing it.", "LANGUAGE_CODE_RU": "Дождитесь окончания запуска, прежде чем закрывать приложение.", "LANGUAGE_CODE_EN": "Wait for the app to finish starting before closing it." } ] }, "VERIFICATION_ISSUE_PERMISSION_CHECK_UNAVAILABLE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't check app permissions", "LANGUAGE_CODE_RU": "Не удалось проверить доступы", "LANGUAGE_CODE_EN": "Couldn't check app permissions" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Close and reopen the app. If that doesn't help, check its permissions in your phone settings.", "LANGUAGE_CODE_RU": "Закройте и снова откройте приложение. Если это не поможет, проверьте доступы в настройках телефона.", "LANGUAGE_CODE_EN": "Close and reopen the app. If that doesn't help, check its permissions in your phone settings." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the app permissions", "LANGUAGE_CODE_RU": "Проверьте доступы приложения", "LANGUAGE_CODE_EN": "Check the app permissions" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app could not check access to the phone features it needs. Retry first, then check the phone settings.", "LANGUAGE_CODE_RU": "Приложение не смогло проверить доступ к нужным функциям телефона. Сначала повторите проверку, затем проверьте настройки.", "LANGUAGE_CODE_EN": "The app could not check access to the phone features it needs. Retry first, then check the phone settings." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Close the app, open it again, and tap Retry.", "LANGUAGE_CODE_RU": "Закройте приложение, откройте его снова и нажмите «Повторить».", "LANGUAGE_CODE_EN": "Close the app, open it again, and tap Retry." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the error returns, open phone settings, select the app, and make sure the requested permissions are enabled.", "LANGUAGE_CODE_RU": "Если ошибка повторилась, откройте настройки телефона, выберите приложение и убедитесь, что запрошенные доступы включены.", "LANGUAGE_CODE_EN": "If the error returns, open phone settings, select the app, and make sure the requested permissions are enabled." }, { "LANGUAGE_CODE_UNSPECIFIED": "Restart the phone and try again. If that doesn't help, contact support.", "LANGUAGE_CODE_RU": "Перезапустите телефон и попробуйте ещё раз. Если это не поможет, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Restart the phone and try again. If that doesn't help, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep the permissions required by the app enabled.", "LANGUAGE_CODE_RU": "Не отключайте доступы, которые нужны приложению для работы.", "LANGUAGE_CODE_EN": "Keep the permissions required by the app enabled." }, { "LANGUAGE_CODE_UNSPECIFIED": "After updating the phone, make sure the app permissions are still enabled.", "LANGUAGE_CODE_RU": "После обновления телефона убедитесь, что доступы приложения сохранились.", "LANGUAGE_CODE_EN": "After updating the phone, make sure the app permissions are still enabled." } ] }, "VERIFICATION_ISSUE_VERSION_CHECK_UNAVAILABLE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't check the app version", "LANGUAGE_CODE_RU": "Не удалось проверить версию", "LANGUAGE_CODE_EN": "Couldn't check the app version" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Check your connection and try again in a few minutes.", "LANGUAGE_CODE_RU": "Проверьте интернет и повторите попытку через несколько минут.", "LANGUAGE_CODE_EN": "Check your connection and try again in a few minutes." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the version again", "LANGUAGE_CODE_RU": "Повторите проверку версии", "LANGUAGE_CODE_EN": "Check the version again" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app could not determine whether the installed version can be used. Retry with a stable connection first. If the error remains, check whether a newer version is available.", "LANGUAGE_CODE_RU": "Приложение не смогло узнать, подходит ли установленная версия. Сначала повторите проверку при стабильном интернете. Если ошибка останется, проверьте, доступна ли новая версия.", "LANGUAGE_CODE_EN": "The app could not determine whether the installed version can be used. Retry with a stable connection first. If the error remains, check whether a newer version is available." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Connect to a stable internet connection and tap Retry.", "LANGUAGE_CODE_RU": "Подключитесь к стабильному интернету и нажмите «Повторить».", "LANGUAGE_CODE_EN": "Connect to a stable internet connection and tap Retry." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the error returns, close the app, wait a few minutes, then open it again.", "LANGUAGE_CODE_RU": "Если ошибка повторилась, закройте приложение, подождите несколько минут и откройте его снова.", "LANGUAGE_CODE_EN": "If the error returns, close the app, wait a few minutes, then open it again." }, { "LANGUAGE_CODE_UNSPECIFIED": "Check the latest version in the trusted Google Drive folder or request a link from support. If an update is available, install it without removing the app.", "LANGUAGE_CODE_RU": "Проверьте последнюю версию в доверенной папке Google Drive или запросите ссылку у поддержки. Если доступно обновление, установите его без удаления приложения.", "LANGUAGE_CODE_EN": "Check the latest version in the trusted Google Drive folder or request a link from support. If an update is available, install it without removing the app." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Install new versions when they become available.", "LANGUAGE_CODE_RU": "Следите за сообщениями о новых версиях и обновляйте приложение вовремя.", "LANGUAGE_CODE_EN": "Install new versions when they become available." }, { "LANGUAGE_CODE_UNSPECIFIED": "Use only the trusted Google Drive folder or a link from support. Do not remove the app before updating.", "LANGUAGE_CODE_RU": "Используйте только доверенную папку Google Drive или ссылку от поддержки. Не удаляйте приложение перед обновлением.", "LANGUAGE_CODE_EN": "Use only the trusted Google Drive folder or a link from support. Do not remove the app before updating." } ] }, "VERIFICATION_ISSUE_DEVICE_TIME_INVALID": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the date and time", "LANGUAGE_CODE_RU": "Проверьте дату и время", "LANGUAGE_CODE_EN": "Check the date and time" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Incorrect date, time, or time zone settings may prevent the app from continuing.", "LANGUAGE_CODE_RU": "Неверные дата, время или часовой пояс могут мешать приложению продолжить.", "LANGUAGE_CODE_EN": "Incorrect date, time, or time zone settings may prevent the app from continuing." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Turn on automatic time", "LANGUAGE_CODE_RU": "Включите автоматическое время", "LANGUAGE_CODE_EN": "Turn on automatic time" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The phone must show the correct date, time, and time zone. Turn on automatic settings and retry.", "LANGUAGE_CODE_RU": "Телефон должен показывать точные дату, время и часовой пояс. Включите автоматическую настройку и повторите проверку.", "LANGUAGE_CODE_EN": "The phone must show the correct date, time, and time zone. Turn on automatic settings and retry." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Open the date and time settings on your phone.", "LANGUAGE_CODE_RU": "Откройте настройки даты и времени на телефоне.", "LANGUAGE_CODE_EN": "Open the date and time settings on your phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Turn on automatic date, time, and time zone. Wait for the values to update.", "LANGUAGE_CODE_RU": "Включите автоматические дату, время и часовой пояс. Подождите, пока значения обновятся.", "LANGUAGE_CODE_EN": "Turn on automatic date, time, and time zone. Wait for the values to update." }, { "LANGUAGE_CODE_UNSPECIFIED": "Return to the app and tap Retry. If the error remains after restarting the phone, contact support.", "LANGUAGE_CODE_RU": "Вернитесь в приложение и нажмите «Повторить». Если ошибка останется после перезапуска телефона, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Return to the app and tap Retry. If the error remains after restarting the phone, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep automatic date, time, and time zone enabled.", "LANGUAGE_CODE_RU": "Не отключайте автоматические дату, время и часовой пояс.", "LANGUAGE_CODE_EN": "Keep automatic date, time, and time zone enabled." }, { "LANGUAGE_CODE_UNSPECIFIED": "After travelling, make sure the phone selected the local time zone.", "LANGUAGE_CODE_RU": "После поездки проверьте, что телефон выбрал местный часовой пояс.", "LANGUAGE_CODE_EN": "After travelling, make sure the phone selected the local time zone." } ] }, "VERIFICATION_ISSUE_DEVICE_LINK_UNAVAILABLE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't connect this phone", "LANGUAGE_CODE_RU": "Не удалось подключить телефон", "LANGUAGE_CODE_EN": "Couldn't connect this phone" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Try again on this phone. If the problem continues, contact support.", "LANGUAGE_CODE_RU": "Повторите попытку на этом телефоне. Если ошибка останется, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Try again on this phone. If the problem continues, contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Connect the phone again", "LANGUAGE_CODE_RU": "Подключите телефон ещё раз", "LANGUAGE_CODE_EN": "Connect the phone again" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app could not finish connecting this phone to your account. Do not remove the app or switch to another phone before the check is complete.", "LANGUAGE_CODE_RU": "Приложение не завершило подключение телефона к аккаунту. Не удаляйте приложение и не переходите на другой телефон до завершения проверки.", "LANGUAGE_CODE_EN": "The app could not finish connecting this phone to your account. Do not remove the app or switch to another phone before the check is complete." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Connect to a stable internet connection and tap Retry on this phone.", "LANGUAGE_CODE_RU": "Подключитесь к стабильному интернету и нажмите «Повторить» на этом телефоне.", "LANGUAGE_CODE_EN": "Connect to a stable internet connection and tap Retry on this phone." }, { "LANGUAGE_CODE_UNSPECIFIED": "Keep the app open and do not switch networks while the check is running.", "LANGUAGE_CODE_RU": "Не закрывайте приложение и не меняйте сеть, пока идёт проверка.", "LANGUAGE_CODE_EN": "Keep the app open and do not switch networks while the check is running." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the error returns, contact support and provide the time of the last attempt. Do not remove or reinstall the app.", "LANGUAGE_CODE_RU": "Если ошибка повторится, обратитесь в поддержку и сообщите время последней попытки. Не удаляйте и не переустанавливайте приложение.", "LANGUAGE_CODE_EN": "If the error returns, contact support and provide the time of the last attempt. Do not remove or reinstall the app." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Use the same personal phone throughout the connection process.", "LANGUAGE_CODE_RU": "Используйте один личный телефон от начала до конца подключения.", "LANGUAGE_CODE_EN": "Use the same personal phone throughout the connection process." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before reinstalling the app or switching to another phone.", "LANGUAGE_CODE_RU": "Перед переустановкой приложения или переходом на другой телефон обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before reinstalling the app or switching to another phone." } ] }, "VERIFICATION_ISSUE_APPLICATION_INSTALL_INVALID": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't identify the app version", "LANGUAGE_CODE_RU": "Не удалось определить версию приложения", "LANGUAGE_CODE_EN": "Couldn't identify the app version" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Install the latest version over the current one. Do not remove the app.", "LANGUAGE_CODE_RU": "Установите последнюю версию поверх текущей. Не удаляйте приложение.", "LANGUAGE_CODE_EN": "Install the latest version over the current one. Do not remove the app." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Install the latest version", "LANGUAGE_CODE_RU": "Установите последнюю версию", "LANGUAGE_CODE_EN": "Install the latest version" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The installed version could not be identified. Update it over the current version. Removing and reinstalling the app may block access on this phone.", "LANGUAGE_CODE_RU": "Приложению не удалось определить установленную версию. Обновите его поверх текущей версии. После удаления и повторной установки доступ с этого телефона может быть заблокирован.", "LANGUAGE_CODE_EN": "The installed version could not be identified. Update it over the current version. Removing and reinstalling the app may block access on this phone." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Download the latest version from the trusted Google Drive folder or request a link from support.", "LANGUAGE_CODE_RU": "Скачайте последнюю версию из доверенной папки Google Drive или запросите ссылку у поддержки.", "LANGUAGE_CODE_EN": "Download the latest version from the trusted Google Drive folder or request a link from support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not remove the app or clear its data. Install the downloaded version over the current one.", "LANGUAGE_CODE_RU": "Не удаляйте приложение и не очищайте его данные. Установите скачанную версию поверх текущей.", "LANGUAGE_CODE_EN": "Do not remove the app or clear its data. Install the downloaded version over the current one." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the app again. If the message remains or the update cannot be installed, contact support.", "LANGUAGE_CODE_RU": "Откройте приложение снова. Если сообщение осталось или обновление не устанавливается, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Open the app again. If the message remains or the update cannot be installed, contact support." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Download the app only from the trusted Google Drive folder or a link from support.", "LANGUAGE_CODE_RU": "Скачивайте приложение только из доверенной папки Google Drive или по ссылке от поддержки.", "LANGUAGE_CODE_EN": "Download the app only from the trusted Google Drive folder or a link from support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Update the app without removing it. Contact support before reinstalling.", "LANGUAGE_CODE_RU": "Обновляйте приложение без удаления. Перед переустановкой обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Update the app without removing it. Contact support before reinstalling." } ] }, "VERIFICATION_ISSUE_DEVICE_CHECK_UNAVAILABLE": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't check the phone", "LANGUAGE_CODE_RU": "Не удалось проверить телефон", "LANGUAGE_CODE_EN": "Couldn't check the phone" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Restart the phone and try again. If the problem continues, contact support.", "LANGUAGE_CODE_RU": "Перезапустите телефон и повторите попытку. Если ошибка останется, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Restart the phone and try again. If the problem continues, contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Check the phone again", "LANGUAGE_CODE_RU": "Повторите проверку телефона", "LANGUAGE_CODE_EN": "Check the phone again" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The app could not get the information needed to continue. Restarting the phone and retrying with a stable connection usually helps.", "LANGUAGE_CODE_RU": "Приложение не получило сведения, необходимые для продолжения. Обычно помогает перезапуск и повторная проверка при стабильном интернете.", "LANGUAGE_CODE_EN": "The app could not get the information needed to continue. Restarting the phone and retrying with a stable connection usually helps." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Restart the phone and connect to a stable internet connection.", "LANGUAGE_CODE_RU": "Перезапустите телефон и подключитесь к стабильному интернету.", "LANGUAGE_CODE_EN": "Restart the phone and connect to a stable internet connection." }, { "LANGUAGE_CODE_UNSPECIFIED": "Make sure automatic date and time are enabled and the SIM card is unlocked and connected to the network.", "LANGUAGE_CODE_RU": "Убедитесь, что включены автоматические дата и время, а SIM-карта разблокирована и подключена к сети.", "LANGUAGE_CODE_EN": "Make sure automatic date and time are enabled and the SIM card is unlocked and connected to the network." }, { "LANGUAGE_CODE_UNSPECIFIED": "Open the app and tap Retry. If the error remains, contact support without removing the app or changing phones.", "LANGUAGE_CODE_RU": "Откройте приложение и нажмите «Повторить». Если ошибка останется, обратитесь в поддержку, не удаляя приложение и не меняя телефон.", "LANGUAGE_CODE_EN": "Open the app and tap Retry. If the error remains, contact support without removing the app or changing phones." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Let phone updates finish completely and restart the phone afterwards.", "LANGUAGE_CODE_RU": "Полностью устанавливайте обновления телефона и перезапускайте его после обновления.", "LANGUAGE_CODE_EN": "Let phone updates finish completely and restart the phone afterwards." }, { "LANGUAGE_CODE_UNSPECIFIED": "Do not clear app data or reinstall the app without guidance from support.", "LANGUAGE_CODE_RU": "Не очищайте данные приложения и не переустанавливайте его без инструкции поддержки.", "LANGUAGE_CODE_EN": "Do not clear app data or reinstall the app without guidance from support." } ] } }, "error_codes": {}, "fallback": { "screen_title": { "LANGUAGE_CODE_UNSPECIFIED": "Couldn't complete the check", "LANGUAGE_CODE_RU": "Не удалось завершить проверку", "LANGUAGE_CODE_EN": "Couldn't complete the check" }, "screen_description": { "LANGUAGE_CODE_UNSPECIFIED": "Try again. If the error returns, contact support.", "LANGUAGE_CODE_RU": "Попробуйте ещё раз. Если ошибка повторится, обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Try again. If the error returns, contact support." }, "sheet_title": { "LANGUAGE_CODE_UNSPECIFIED": "Try the check again", "LANGUAGE_CODE_RU": "Повторите проверку", "LANGUAGE_CODE_EN": "Try the check again" }, "sheet_description": { "LANGUAGE_CODE_UNSPECIFIED": "The cause could not be identified. Start with steps that do not remove app data or require reinstalling the app.", "LANGUAGE_CODE_RU": "Причину определить не удалось. Начните с действий, которые не удаляют данные приложения и не требуют переустановки.", "LANGUAGE_CODE_EN": "The cause could not be identified. Start with steps that do not remove app data or require reinstalling the app." }, "resolution_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Check the internet connection, close the app, then open it again.", "LANGUAGE_CODE_RU": "Проверьте интернет, закройте приложение и откройте его снова.", "LANGUAGE_CODE_EN": "Check the internet connection, close the app, then open it again." }, { "LANGUAGE_CODE_UNSPECIFIED": "If the error returns, restart the phone and tap Retry.", "LANGUAGE_CODE_RU": "Если ошибка повторилась, перезапустите телефон и нажмите «Повторить».", "LANGUAGE_CODE_EN": "If the error returns, restart the phone and tap Retry." }, { "LANGUAGE_CODE_UNSPECIFIED": "If that doesn't help, contact support. Explain what you were doing and when the message appeared. Do not remove the app.", "LANGUAGE_CODE_RU": "Если это не помогло, обратитесь в поддержку. Сообщите, что вы делали и когда появилось сообщение. Не удаляйте приложение.", "LANGUAGE_CODE_EN": "If that doesn't help, contact support. Explain what you were doing and when the message appeared. Do not remove the app." } ], "prevention_steps": [ { "LANGUAGE_CODE_UNSPECIFIED": "Keep the phone updated and install new app versions from the trusted Google Drive folder or a link from support.", "LANGUAGE_CODE_RU": "Обновляйте телефон и устанавливайте новые версии приложения из доверенной папки Google Drive или по ссылке от поддержки.", "LANGUAGE_CODE_EN": "Keep the phone updated and install new app versions from the trusted Google Drive folder or a link from support." }, { "LANGUAGE_CODE_UNSPECIFIED": "Contact support before clearing app data, reinstalling the app, or switching to another phone.", "LANGUAGE_CODE_RU": "Перед очисткой данных, переустановкой приложения или переходом на другой телефон обратитесь в поддержку.", "LANGUAGE_CODE_EN": "Contact support before clearing app data, reinstalling the app, or switching to another phone." } ] } } }